Privacy Policy

1. Information We Collect
We may collect and process the following information:

• Contact Information: Name, email address, phone number, and any other information you provide when you contact us via forms on the Site.

• Service Details: Information related to your gardening service requirements, if provided during communication or via the Site.

• Website Usage Data: Information automatically collected when you visit the Site, such as IP address, browser type, and usage information (via cookies).

• Our site uses a chat service, and so when visiting the site we may connect to you via this chat service in real-time. 

 

2. How We Collect Information
We collect personal information in the following ways:

• When you fill out contact forms or enquiry forms on the Site.

• When you communicate with us via email, phone, or other channels.

• Automatically, when you use the Site through cookies (see the Cookie Policy section).

 

3. How We Use Your Information
We use the information collected to:

• Respond to your enquiries and provide our gardening services.

• Manage our business operations, including scheduling and client communications.

• Improve our services and website functionality.

• Send marketing communications if you have opted to receive them.

 

4. Legal Basis for Processing
We process your information based on:

• Your Consent: When you voluntarily provide information through the Site or opt-in for marketing communications.

• Performance of a Contract: To provide and manage the services you have requested.

• Legitimate Interests: For business operations, security, and service improvement.

 

5. How We Share Your Information
We do not sell, distribute, or lease your personal information to third parties. However, we may share your information in the following scenarios:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating the Site or delivering services. All service providers are required to comply with UK data protection laws.

• Legal Requirements: We may disclose information if required by law or to protect our rights.

 

6. Storage and Security of Information
All personal information collected through the Site is stored securely within the Wix platform, which complies with industry-standard security measures. We take reasonable precautions to protect your information from unauthorised access, loss, or misuse.

 

7. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy. Contact information and service details are retained for the duration of our business relationship, plus a reasonable period thereafter for record-keeping and legal purposes.

 

8. Your Rights
You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you.

• Correction: Correct any inaccurate or incomplete information.

• Erasure: Request deletion of your personal data, subject to legal and contractual restrictions.

• Withdrawal of Consent: Withdraw your consent for marketing communications at any time.

• Objection: Object to the processing of your data based on legitimate interests.

To exercise these rights, please contact us at juleslittlegarden@gmail.com.

 

9. Cookies
The Site uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors interact with our Site. You can control or disable cookies through your browser settings, but doing so may affect the functionality of the Site.

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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, notified to you via email. Please check back regularly to stay informed.

 

11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: juleslittlegarden@gmail.com or Telephone: 07915 064 509 
Effective Date: 01/06/2024